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Common Questions
Do you warranty your
parts and labor?
Yes, we warranty everything for 1 year. Please check out our
warranty page
for more information.
Do you repair the iPhone 2G (Silver back with black bottom)?
No, we do not repair the iPhone 2G.
Do I need to take out the sim card?
You can if you have another phone you would like to put it in while
you wait for your device to get repaired. We have no use for the sim
card, so please keep it if you like.
Do you repair water damaged phones?
Yes, only if they show signs of life. Such as it turns on but you do
not see a picture, will not charge, ear piece doesn't transmit,
volume buttons or power buttons do not work. If they logic board is
water damaged there is a very poor chance of getting the phone to
work.
How can we trust you?
We have been in business for over a year and have completed over
3000 repairs. Try and find a negative review about our company,
there isn't any. We take care of all of our customers and make sure
they are completely happy.
If you don't believe me, do a Google search for "Midwest iPhone
Repair" and take a look at all the positive reviews for yourself.
Shipping
How should I ship my
broken iPhone to you?
You are free to use whatever shipping service you want. Shipping
your device to us is solely your responsibility. We cover the return
shipping so you do not have to worry about that. Our return shipping
is ALWAYS insured.
Do you request a signature when you ship it back?
No, unless you specifically ask us to. We would have too many
returned packages if we sent everything with a signature. It has
proved to be more of an inconvenience for the both of us.
Do you ship
International?
Yes ,if you are willing to pay for all the shipping and customs
fee's, we have no problem doing international orders..
How much time does it
take to ship my repaired iPhone?
We will ship your repaired iPhone back to you within 24 hours,
unless there were other complications that you may not have noticed
that need to be addressed. We will contact you in the event of
something out of the ordinary springing up at us.
Is my device insured when
shipped?
Yes, for the value of the current market price.
Does the free shipping
cover both ways?
No, We provide the return shipping, but you must ship your iPhone to
us at your own expense. Cheapest way to do so is with the post
office. Anywhere from $4-8 depending on your shipping contents. The
USPS provides flat rate boxes. It beats any of the other carriers
such as UPS and FexEx.
Can we have the repaired
device shipped to a different address other than the billing
address?
Yes, Please specify this at checkout in the shipping address box.
Order
Status
Do you really ship it
back to me after 24 hours after receiving it?
Yes! This is very important to us that we get your repaired iPhone
back to you as conveniently as possible. We do same day repairs,
which means the second we have it in hand, we are repairing your
phone. We strive to get it shipped back out same day, but we do
guarantee the next day.
Has my order shipped?
iRepair Plus, LLC makes the repairs to your iPhone the same day it
arrives. We will send you an e-mail when we ship it back to you.
This will contain the tracking number from either FedEx, UPS or USPS.
We intend to keep you in the loop throughout the whole process so
there are no worries.
How do I track my order?
We will provide you with tracking information the instant we have it
available to us. It will be shipped via, FedEx, UPS, USPS, or which
ever company you desire.
Will I know when you receive the device, repair it, and ship
it?
With our new website we have it integrated so that you be emailed
each step of the way. You will receive an email from us when we
receive your iPhone, when we repair the broken iPhone and when we
ship the device.
Pricing and Billing
Do you accept credit
cards?
Yes, we accept Visa, MasterCard, Discover and American Express.
Do you accept PayPal?
Yes, and we are PayPal verified and have completed
thousands of transactions. We have never had any claims filed
against us.
Do you store our credit
card information?
No. We have opted out of that option with our merchant to provide a
more comfortable experience for you.
Do you share our personal
information?
No. We do not share personal information with anyone.
Do you accept Cashier's
Check or Money Order?
Yes. Please makes checks payable to " Patrick Profita" not
Midwest iPhone Repair, LLC .
Do I have to
pay sales tax?
No
I need a copy of my receipt/invoice, how do I get
it?
After you complete your purchase a receipt/invoice will be sent to
the email address that you have provided during checkout. If you
lose this email, login to your account on our website and view your
order or just contact us and we will gladly get you a new one.
When will my
credit card be charged?
Your credit card will be charged within 24 hours of checkout.
Guarantees
Can you Fix it tomorrow?
We'll fix it tomorrow! Yes, it's true. If you choose
our next day air shipping option at checkout, and you overnight it
to us, we'll receive it the next day and get it back out to you!
We place a priority on our customers that require expedited
service. We know that you NEED your iPhone repaired and back in
your hands as soon as possible. That's why we make every attempt to
get our repairs done FAST. It just doesn't do us any good to let
repairs sit around!
So, if you find that you need your item repaired fast, complete a
checkout for our mail in services and send it to us overnight.
What is Price Match
Guarantee?
It is our commitment to provide you with the best value, at the best
price. We value your business and strive to keep our prices low, and
SAVE you money! If you happen to find a lower price at our
competitor on a service we offer, please let us know. We're doing
everything we can to earn your business.
Is your website safe?
Absolutely! This website is protected with SSL (secure socket layer)
encryption, the highest standard in Internet security. Click the "GeoTrust"
picture at the bottom of the page to settle your doubts
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