Frequently Asked Questions

Common Questions

Do you repair the iPhone 2G (Silver back with black bottom)?

No, we do not repair the iPhone 2G.

Shipping

How should I ship my broken iPhone to you?

You are free to use whatever shipping service you may want. Shipping your iPhone to us is solely your responsibility. We cover the return shipping so you do not have to worry about that.

Do you ship International?

No, too many complications with customs.

How much time does it take to ship my repaired iPhone?

We will ship your repaired iPhone back to you within 24 hours, unless there were other complications that you may not have noticed that need to be addressed. We will contact you in the event of something out of the ordinary springing up at us.

Is my iPhone insured when shipped?

Yes, for $300.

Does the free shipping cover both ways?

No, We provide the return shipping, but you must ship it at your own expense to us. Cheapest way to do so is with the post office. Anywhere from $4-8 depending on your shipping contents.

Can we have the repaired iPhone shipped to a different address other than the billing address?

Yes, Please specify this at checkout in the shipping address box.

Order Status

Do you really ship it back to me after 24 hours after receiving it?

Yes! This is very important to us that we get your repaired iPhone back to you as conveniently as possible. We do same day repairs, which means the second we have it in hand, we are repairing your phone. We strive to get it shipped back out same day, but we do guarantee the next day.

Has my order shipped?

Midwest iPhone makes the repairs to your phone the same day it arrives. We will send you an e-mail when we ship it back to you. This will contain the tracking number from either FedEx, UPS or USPS. We intend to keep you in the loop throughout the whole process so there are no worries.

How do I track my order?

We will provide you with tracking information the instant we have it available to us. It will be shipped via, FedEx, UPS, USPS, or which ever company you desire.

Pricing and Billing

Do you accept credit cards?

Yes, we accept Visa, MasterCard, Discover and American Express.

Do you store our credit card information?

No. We have opted out of that option with our merchant to provide a more comfortable experience for you.

Do you share our personal information?

No. We do not share personal information with anyone.

Do you accept Cashier's Check or Money Order?

Yes. Please makes checks payable to " Patrick Profita" not Midwest iPhone Repair.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in Wisconsin.

I need a copy of my receipt/invoice, how do I get it?

After you complete your purchase a receipt/invoice will be sent to the E-Mail address that you have provided during checkout. If you lose this email, just contact us and we will gladly get you a new one.

When will my credit card be charged?

Your credit card will be charged within 24 hours of checkout.

Guarantees

Can you Fix it tomorrow?

We'll fix it tomorrow Yes, it's true. If you choose our next day air shipping option at checkout, and then you send us your item for OVERNIGHT delivery, we'll receive it tomorrow during normal business hours. This helps speed up the process tremendously!

We place a priority on our customers that require expedited service. We know that you NEED your iPhone repaired and back in your hands as soon as possible. That's why we make every attempt to get our repairs done FAST. It just doesn't do us any good to let repairs sit around!

So, if you find that you need your item repaired fast, schedule one of our self-mail in services and send it to us overnight. We'll get it and call you the same day it arrives. If we can get it done and ship it back out to you that day, we will.

What is Price Match Guarantee?

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! If you happen to find a lower price at our competitor on a service we offer, please let us know. We're doing everything we can to earn your business.

Is your website safe?

Absolutely! This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Click the "GeoTrust" picture at the bottom of the page to settle your doubts.